Refund policy

RETURN & REFUND POLICY

At Vuurik, every item is made to order just for you. Because our products are produced specifically when an order is placed, we are unable to accept general returns or exchanges. However, if there's a problem with your order, we want to make it right.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery.

Email support@vuurik.com and include:

• Your order number
• A brief description of the problem
• Clear photos showing the item and the issue

Once we've reviewed the issue, we'll let you know the appropriate resolution. Eligible issues may be resolved with a replacement or refund.

Please do not return a damaged or defective item unless we specifically instruct you to do so.

WRONG SIZE, COLOR OR CHANGE OF MIND

Because Vuurik products are made to order, we cannot accept returns or exchanges when the wrong size or color was selected at checkout, or when a customer simply changes their mind.

Please review the product description and size information carefully before placing your order.

ORDER CHANGES & CANCELLATIONS

If you notice an error after placing your order, contact us as soon as possible at support@vuurik.com. We'll do our best to help. Because orders may enter production shortly after they are placed, changes or cancellations cannot be guaranteed. Once an order has entered production, it may no longer be possible to change or cancel it.

SIZING ISSUES

If you believe the item you received differs significantly from the measurements shown in the applicable size guide, contact us within 30 days of delivery and include photos showing the item's measurements.

LOST OR UNDELIVERED ORDERS

If your package hasn't arrived by the expected delivery date, or tracking indicates a delivery problem, contact us at support@vuurik.com with your order number and tracking information, if available, so we can investigate.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

REFUNDS

Approved refunds will be issued to the original payment method. After a refund has been issued, the time required for it to appear in your account will depend on your bank or payment provider.

QUESTIONS OR ORDER PROBLEMS

We're here to help. Contact us at support@vuurik.com and include your order number whenever possible.